What are Justin’s takeaways from building Twitch? As the platform for live-streaming eSports, Twitch has taken the video game industry by storm. Justin shares Twitch’s founding story, starting with him walking around with a headcam on Justin.tv prior to finding product-market-fit and scaling to millions of users.
Justin shares his lessons learned and takeaways from hitting ‘virality’ (hint: success is not found overnight, it’s a culmination of tons of hard work and trial-and-error).
What were Justin’s lessons learned re: M&A from selling Twitch to Amazon for a $bn? Focusing on the exit means taking your eye off the ball. Justin believes that wholly focusing on your customers and executing is much, much more critical to a successful exit than any M&A negotiating tactic. The reality is, companies are bought, and not sold, and if you’re building a phenomenal product with tons of customer love, eager buyers will be lining up around the block as an indirect consequence of your success.
What are the KPIs the Twitch team tracked to gauge the health of the business? User engagement and satisfaction sits at the heart of Twitch’s performance. Justin discusses the key KPIs and metrics the Twitch team used to gauge their growth and health at a granular level. Additionally, Justin emphasizes that you need to know your end customer, which in Twitch’s case was often times its suppliers, aka the content creators. With differentiated content, viewers will come.
What are the pain points Atrium is looking to solve? The legal industry has historically lacked transparency and tech-enablement. Often times, companies are hit with a multi-thousand dollar legal bill without an explanation of its mechanics. So Justin and his team at Atrium are seeking to provide that same expert legal advice companies are looking for, but with the transparency and automation deserving of the modern business era.
How does Justin embed Conscious Leadership into Atrium’s culture? Inspired by the book 15 Commitments to Conscious Leadership, Justin is building a safe and conscious workplace at Atrium. But what exactly does a conscious workplace entail? It means fostering an environment where individuals can bring their full selves to work and collaborate in a mature and responsible way.
But that’s much easier said than done. How do you create the structure and environment needed to sustain a safe culture? Justin shares the tactical strategies he and the Atrium team use to maintain a conscious workplace, from people leaders to value cards
What are some of the structured ways Justin approaches finding happiness, meaning and fulfillment in his day-to-day?
At the end of the day, the quest to build a conscious workplace or do fulfilling work, is in an effort to find meaning in our personal lives. Over the past two years, Justin has set out on a journey to build a life underpinned by happiness and ‘feeling good’. Through transcendental meditation, sobriety, fitness and a stoic dis-attachment to outcomes, Justin is moving closer and closer to finding peace.
What are the consistent patterns that lead to successful consumer internet and B2B businesses?
It all comes down to customer-centricity. A consistent theme that weaves its way throughout today’s Pattern Recognition episode is putting the customer first. When the customer is successful, all other aspects of a business naturally fall into line.
Here are a few links to topics we discussed in today’s episode, as well as some additional resources on Justin:
- Justin’s Feeling Good Memo
- Justin’s Atrium Blog, including optimizing M&A processes
- What is Transcendental Meditation?
- The Untethered Soul
Thanks for tuning into another episode of the Pattern Recognition Podcast!